Returns & Exchanges
At Nomura Tailor Online Store, we want you to be fully satisfied with your home textiles and sewing supplies; if you receive a defective item or an incorrect shipment, we offer a straightforward return process within 7 days of delivery.
Contact Support
Email our customer service team with your order number and photos of the item to initiate a return request.
Await Approval
Our team will review your request to ensure the fabric or hardware meets our return eligibility criteria before issuing a return authorization.
Pack and Ship
Securely package the unused items in their original packaging and ship them to our designated warehouse using a tracked shipping service.
Receive Refund
Once we inspect the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing